how on earth did you get 20 packets?

the last time my mom and i went to taco bell/pizza hut's drive through we had to wait in a parking space to wait for the pizza's she orderd, and i had two burrito's and two soft taco's, the lady came out with our food and no hot sauce for my taco's and burrito's when my mom asked her about the sauce the lady looked at us funny and said "do i have to" then mom goes forget it.